Refund Policy
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle takes the payments for Ordela subscriptions and issues refunds for them. This policy is part of our Terms of Service.
A full refund within 14 days of your first payment
If you are not happy with Ordela, you can ask for a full refund of your first payment within 14 days of the date it was made. You don’t have to give a reason. This applies once per owner: to the first payment for any of your businesses. Renewal payments are not covered by this guarantee, but you can cancel at any time so that you are not charged again, and any refund that the law or Paddle’s refund policy gives you still applies.
How to ask
- Go to paddle.net, find your order with the email you paid with, and choose “Request refund”; or use the link in your Paddle receipt; or
- write to support@ordela.app with the email you paid with, and we will arrange it with Paddle.
The money goes back to the payment method you used, usually within 14 days of the refund being approved; how long your bank takes to show it is up to the bank.
What happens to your plan
A refund cancels the subscription it paid for, and the Service stops from the day of the refund, as described in section 7 of the Terms: the assistant stops answering your customers, and you can still sign in and ask support@ordela.app for an export of your data. You can subscribe again at any time.
The free month
The first month is free and needs no card, so nothing is charged and there is nothing to refund for it.
Your legal rights
This policy adds to the rights you have by law and under Paddle’s refund policy; it does not take any away.
Contact
Individual Entrepreneur Pyryn Bohdan (ФОП Пирин Богдан Орестович), trading as Ordela
vul. Mykoly Lukasha 5, Lviv 79012, Lviv Oblast, Ukraine
support@ordela.app